GS
Gina S

1 reviews | Active since Aug 2013

29 Sept 2021, 15:44

Highly Unsatisfied Customer

Think twice before purchasing a Defy appliance because you don’t get treated as a customer when you require customer service. Defy’s approach in handling customer-related matters exhibits a lack of interest, indifference, and unwillingness to leave their customers satisfied by addressing issues effectively and professionally. Customer service wasn’t born in the stone age but is rather key to customer retention and business growth. No company can successfully run a company these days without putting the customer FIRST!

0
Replies (1)
Defy Appliances
Defy Appliances's reply01 Oct 2021, 16:04
Official
Hi Gina

We sincerely apologize for your unpleasant experience and would like to rectify it. 
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback. 

Kind Regards, 
The DEFY Team