HELP! DEFY washing machine NOT fixed After 9 weeks+. And Property Damage

My name is Wessels Muller. I am a retired pensioner, born in 1947. I purchased a Defy washing machine from Game in Mossel Bay. The machine developed a fault while still under warranty and was reported on 18 November 2025 (Case number: ***5). Since reporting the issue, a technician has visited my home three times, yet the washing machine remains faulty and unusable. During the repair process, the machine leaked and flooded my kitchen, resulting in damage to my kitchen cupboards, which are made from chipboard, as well as concern about possible damage to my kitchen floor. After 9 weeks, the washing machine has still not been repaired and it now appears that the unit cannot be fixed. During this time, my wife, who is 77 years old, has been forced to wash clothes by hand, which is unacceptable. I own several Defy appliances and have always trusted the brand, but this experience has been extremely disappointing. The ongoing delays, lack of resolution, and resulting property damage have caused unnecessary stress and inconvenience. I am requesting an urgent resolution in the form of: -A replacement washing machine (new or of similar specification that is fully functional), and -A response regarding the damage caused to my kitchen cupboards and floor during the repair process.