Head Office does not respond to Emails

<p>I escalted a query with regard to an appliance I booked in at your CPT Branch ( see email below)</p> <p> </p> <p>I called your Head Office and was advised to send Ishmail an email, he read my email as I received a read receipt however he has not acknowledged my email, this is poor email ettiquete and should be addressed, over and above the concern I raised ( see email below )</p> <p> </p> <p>COPY OF EMAIL :</p> <p>Subject: Service Complaint - Job nbr 602879</p> <p> Hi, I was referred by your switchboard to you with regard to my complaint,</p> <p>I purchased a Defy Portable aircon less than 24 months ago, I took it in to the CPT Repair centre and was advised the cost would be R4300, as the compressor is faulty.</p> <p>How can the repair cost be that high? After speaking to a member of management by the name of Jason I was advised they will give me 35% discount off the parts, which I am still not satisfied with. What quality product do you sell that it does hardly last two years? I have a Delongi portable aicron which is 11 years old and I have had no problems with it, lastly how can I trust your brand again if this is the quality you sell ?</p> <p> </p> <p> </p>