JW
Jason W

1 reviews | Active since Oct 2019

28 Sept 2022, 09:34

Guess who's fridge is broken AGAIN!!!!

Fridge broke two weeks after they "fixed" it. Called the call center, logged the call as urgent. Three working days later, still no call from the technician after I called the call center everyday to follow up and was told, don't worry, it's urgent the tech will call.

This is pathetic! I'm told to be patient, they have procedures to follow. This is the third time in 4 months that my fridge has broken. I bought the fridge isn't even 2 years old.

0
Replies (1)
Defy Appliances
Defy Appliances's reply28 Sept 2022, 14:50
Official
 Good Day, Jason.Please accept our sincerest apologies for the inconvenience once again.
We have escalated your query and details to the Regional Service Team. We will revert as soon as possible. 
We wish you a pleasant day ahead. 
Warm Regards, 
Customer Care TeamDefy Appliances (Pty) Ltd www.defy.co.za#TheArtofKitchen