BO
Beverley O
1 reviews | Active since Apr 2024
05 Apr 2024, 10:06
GRINDING BRAND NEW TUMBLE DRYER
I bought a Defy Tumble Dryer and after continually sending emails a technician was dispatched. The tumble Dryer grinds when on. The technician took the Dryer apart Twice and eventually said it was a misaligned drum. I send proof of purchase and heard nothing back. I have sent a total of 5 emails. made 4 phone calls and still no response. This is a brand new appliance that has been grinding since day 1, so I will not let this go. SHOCKING SERVICE DEFY!!!
Helpful (0)
Replies (5)0
Replies (5)
Defy Appliances's replyOfficial
05 Apr 2024, 10:13Good day Beverley,
We apologise for this inconvenience.
We apologise for this inconvenience.
Please provide us with your job number in the private reply so we can investigate this issue.
Warm Regards,
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply05 Apr 2024, 10:13
Official
Good day Beverley,
We apologise for this inconvenience.
We apologise for this inconvenience.
Please provide us with your job number in the private reply so we can investigate this issue.
Warm Regards,
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
BO
Beverley O's updateReviewer Update
09 Apr 2024, 18:20Defy! It seems the only way to get any response is to turn to Hellopeter.com. Since our last conversation last week, I have sent 2 emails… both have been ignored. This is unbelievable. I don’t think I have ever received such shocking service from any supplier. I DO NOT WANT YOUR BRAND NEW FAULTY PRODUCT. I want a refund. Why in the world would any sane person go through this again??? 3 months of fighting. Disgusting
BO
Beverley O's update09 Apr 2024, 18:20
Reviewer Update
Defy! It seems the only way to get any response is to turn to Hellopeter.com. Since our last conversation last week, I have sent 2 emails… both have been ignored. This is unbelievable. I don’t think I have ever received such shocking service from any supplier. I DO NOT WANT YOUR BRAND NEW FAULTY PRODUCT. I want a refund. Why in the world would any sane person go through this again??? 3 months of fighting. Disgusting
Defy Appliances's replyOfficial
10 Apr 2024, 10:33Good day Beverley,
Kindly note that the team was in communication with you yesterday and your request was granted.
The team has already escalated your request to be proceesed.
Warm Regards,
Kindly note that the team was in communication with you yesterday and your request was granted.
The team has already escalated your request to be proceesed.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply10 Apr 2024, 10:33
Official
Good day Beverley,
Kindly note that the team was in communication with you yesterday and your request was granted.
The team has already escalated your request to be proceesed.
Warm Regards,
Kindly note that the team was in communication with you yesterday and your request was granted.
The team has already escalated your request to be proceesed.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
BO
Beverley O's updateReviewer Update
10 Apr 2024, 10:39Hi there. NOBODY WAS IN COMMUNICATION with me yesterday! I would love an email confirmation that my request has been been granted and when you will be collecting your defective tumble dryer
BO
Beverley O's update10 Apr 2024, 10:39
Reviewer Update
Hi there. NOBODY WAS IN COMMUNICATION with me yesterday! I would love an email confirmation that my request has been been granted and when you will be collecting your defective tumble dryer
Defy Appliances's replyOfficial
10 Apr 2024, 10:47Good day Beverley,
The service team has provided the email sent to the relevant sales team to fulfil the refund. .
Confirmation will be granted when all has been processed.
Warm Regards,
The service team has provided the email sent to the relevant sales team to fulfil the refund. .
Confirmation will be granted when all has been processed.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply10 Apr 2024, 10:47
Official
Good day Beverley,
The service team has provided the email sent to the relevant sales team to fulfil the refund. .
Confirmation will be granted when all has been processed.
Warm Regards,
The service team has provided the email sent to the relevant sales team to fulfil the refund. .
Confirmation will be granted when all has been processed.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd