Good old fashioned customer service.

I live in Stutterheim 80km from East London. I bought a Defy double door fridge freezer in 2019, and it has been working perfectly for the last 4 years and 10 months. It then started making a strange noise. We phoned Defy, who condirmed the fridge is still under warranty and a week later a technician (Piet) came to my house, he checked it out and said he is going to replace the fan motors, which he have to order. Yesterday (+-10 days later) he returned and fixed it. Now all is well again. That is what I call, good old fashioned customer service, no hassals or fuss. Piet was friendly and competent. This is why I only buy Defy, built and serviced in South Africa.