PZ
Prudence Z
1 reviews | Active since Jan 2024
22 Jul 2025, 12:58
Good day. IM VERY DISSAPOINTED WITH MY UNIT. I bought a defy stove last year November 2024 only started using it Dec 2025. The glass plate where I cook cracked while switching on the stove and I was told that it's not covered under warranty which I'm not
Good day. IM VERY DISSAPOINTED WITH MY UNIT. I bought a defy stove last year November 2024 only started using it Dec 2025. The glass plate where I cook cracked while switching on the stove and I was told that it's not covered under warranty which I'm not satisfy with the response for a stove that is less than a year. Please replace my glass stove top part as i can't cook anymore. I cant afford to replace the glass as its too expensive. 1ST it was a gloss oven that cracked now its the top glass. I feel like this is a factory faulT.So disappointed with DEFY
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Replies (1)Defy Appliances's replyOfficial
22 Jul 2025, 14:45Good Day Prudence,
We sincerely apologise for the issue you have experienced.
Unfortunately, as per warranty terms and conditions-fragile components such as glass are specifically excluded as a warranty claim.
The glass will need to be replaced at a cost.
Warm regards,
Defy Customer Care
We sincerely apologise for the issue you have experienced.
Unfortunately, as per warranty terms and conditions-fragile components such as glass are specifically excluded as a warranty claim.
The glass will need to be replaced at a cost.
Warm regards,
Defy Customer Care
Defy Appliances's reply22 Jul 2025, 14:45
Official
Good Day Prudence,
We sincerely apologise for the issue you have experienced.
Unfortunately, as per warranty terms and conditions-fragile components such as glass are specifically excluded as a warranty claim.
The glass will need to be replaced at a cost.
Warm regards,
Defy Customer Care
We sincerely apologise for the issue you have experienced.
Unfortunately, as per warranty terms and conditions-fragile components such as glass are specifically excluded as a warranty claim.
The glass will need to be replaced at a cost.
Warm regards,
Defy Customer Care
