PZ
Prudence Z

1 reviews | Active since Jan 2024

22 Jul 2025, 12:58

Good day. IM VERY DISSAPOINTED WITH MY UNIT. I bought a defy stove last year November 2024 only started using it Dec 2025. The glass plate where I cook cracked while switching on the stove and I was told that it's not covered under warranty which I'm not

Good day. IM VERY DISSAPOINTED WITH MY UNIT. I bought a defy stove last year November 2024 only started using it Dec 2025. The glass plate where I cook cracked while switching on the stove and I was told that it's not covered under warranty which I'm not satisfy with the response for a stove that is less than a year. Please replace my glass stove top part as i can't cook anymore. I cant afford to replace the glass as its too expensive. 1ST it was a gloss oven that cracked now its the top glass. I feel like this is a factory faulT.So disappointed with DEFY

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Replies (1)
Defy Appliances
Defy Appliances's reply22 Jul 2025, 14:45
Official
Good Day Prudence, 
We sincerely apologise for the issue you have experienced. 
Unfortunately, as per warranty terms and conditions-fragile components such as glass are specifically excluded as a warranty claim. 

The glass will need to be replaced at a cost. 

Warm regards,
Defy Customer Care