lK
lucille K
1 reviews | Active since Dec 2014
04 Jul 2023, 21:58
Glass Hob not working
I bought a glass hop at Game . Trouble started 3 months after I bought it. 6 months after reported it Devy technicians came out and said they needed I part. Week after that they came to replace. After they worked on the stove main plate not working. Another 3 to 4 weeks struggling to cook. Game blames Devy. Is this how brand new stove is suppose to work. Mostly not working.
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Defy Appliances's replyOfficial
07 Jul 2023, 12:11Good Day, Lucille.
We apologize for the difficulties you have experienced with your Defy glass hob and the delays in resolving the issue. We understand your frustration and apologize for any inconvenience caused.
It is disheartening to hear that trouble started only three months after your purchase. We apologize for the inconvenience caused by the prolonged wait for the required part and the subsequent issues with the main plate.
Our customer service team will reach out to you to discuss the situation and find a suitable solution promptly.
If you have any further questions or concerns, please do not hesitate to contact us directly.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
#DefySA #ArtofLiving
We apologize for the difficulties you have experienced with your Defy glass hob and the delays in resolving the issue. We understand your frustration and apologize for any inconvenience caused.
It is disheartening to hear that trouble started only three months after your purchase. We apologize for the inconvenience caused by the prolonged wait for the required part and the subsequent issues with the main plate.
Our customer service team will reach out to you to discuss the situation and find a suitable solution promptly.
If you have any further questions or concerns, please do not hesitate to contact us directly.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
#DefySA #ArtofLiving
Defy Appliances's reply07 Jul 2023, 12:11
Official
Good Day, Lucille.
We apologize for the difficulties you have experienced with your Defy glass hob and the delays in resolving the issue. We understand your frustration and apologize for any inconvenience caused.
It is disheartening to hear that trouble started only three months after your purchase. We apologize for the inconvenience caused by the prolonged wait for the required part and the subsequent issues with the main plate.
Our customer service team will reach out to you to discuss the situation and find a suitable solution promptly.
If you have any further questions or concerns, please do not hesitate to contact us directly.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
#DefySA #ArtofLiving
We apologize for the difficulties you have experienced with your Defy glass hob and the delays in resolving the issue. We understand your frustration and apologize for any inconvenience caused.
It is disheartening to hear that trouble started only three months after your purchase. We apologize for the inconvenience caused by the prolonged wait for the required part and the subsequent issues with the main plate.
Our customer service team will reach out to you to discuss the situation and find a suitable solution promptly.
If you have any further questions or concerns, please do not hesitate to contact us directly.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
#DefySA #ArtofLiving