GAURANTEE / PPOR SERVICE / PPOR FEEDBACK / PASSING THE BUCK

I have bought an DEFY fridge freezer from you, invoice ********** . Firstly we had a problem with the doors, the frame of the freezer became so hot you could hardly touch it and after many calls it were corrected. Then freezer part started making a funny noise and the Defy technician were at my house on the 20th of August saying that it were the fan motor. Only after 2 and a half weeks they pitched at my house to put in the new fan, which they did come and install (08/09/2017). I went to Hirsch in the mean time and asked that they must exchange the fringe as it is still under guarantee. The reason being that the burning fan motor smell has gone into everything, and the smell is still in there. It goes into the water, frozen products and meat.

According to Hirsch Defy says that the fridge is almost 2 years and will not exchange, but promised to come and deodorise it, which still did not happened. No a further problem incurred, the frame again got so hot that it starting to melt the rubber seal. I tried to get hold of management but to no avail....

If I had paid only R 2 000 or R 3 000 it would be ok but I paid R 11 000 for this fridge. I have spoken to Jacques / Eddie at Defy parts and they told me that the CEO decided not to exchange this fridge as it is almost 2 years. WHAT ABOUT THE GUARANTEE???? I can not use the freezer side and have I lost a whole lot of meat and frozen products!!!!!!

HIRSH FROM THEIR SIDE TRIED EVERYTHING AND ALSO GAVE ME DEODORISERS TO USE, BUT THE SMELL IS STILL IN THERE.

please please assist, as I donot get any assistance from Defy.