KJ
Kallie J
1 reviews | Active since Nov 2019
22 Nov 2022, 08:44
Garbage hardware and worse after sale service
Garbage. 5 months in with my top loader washing machine and now stuck on multiple errors. Called the service centre and only does Monday to Fridays. For those of you reading this. Stay clear, save money and buy LG or Samsung. For 9 years I did not have a single issue with my samsung top loader. If it sounds too good to be true then it surely is. Can bearly hear the agents in their call centre.
Helpful (0)
Replies (7)0
Replies (7)
Defy Appliances's replyOfficial
22 Nov 2022, 10:23Good Morning, Kallie.
Please accept our sincerest apologies for the inconvenience.
Please rest assured that our service team received your query and details.
We will revert as soon as possible to assist further.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply22 Nov 2022, 10:23
Official
Good Morning, Kallie.
Please accept our sincerest apologies for the inconvenience.
Please rest assured that our service team received your query and details.
We will revert as soon as possible to assist further.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
KJ
Kallie J's updateReviewer Update
24 Nov 2022, 16:42Rest assured that it is now the 24th and still no contact made. Fellow South Africans, why support local businesses when this is the urgency they operate with? Stick to intetnational brands, they tend to do what is necessary and stick to their word.
KJ
Kallie J's update24 Nov 2022, 16:42
Reviewer Update
Rest assured that it is now the 24th and still no contact made. Fellow South Africans, why support local businesses when this is the urgency they operate with? Stick to intetnational brands, they tend to do what is necessary and stick to their word.
KJ
Kallie J's updateReviewer Update
05 Dec 2022, 18:30Still no feedback. Their service support vendors has still not provided feedback even after promising to do so last Friday. Ultimately hirsch's, Defy and their support staff do not keep up with what has been promised during the sales process. My next step is going the lawyer route.
KJ
Kallie J's update05 Dec 2022, 18:30
Reviewer Update
Still no feedback. Their service support vendors has still not provided feedback even after promising to do so last Friday. Ultimately hirsch's, Defy and their support staff do not keep up with what has been promised during the sales process. My next step is going the lawyer route.
KJ
Kallie J's updateReviewer Update
12 Dec 2022, 11:48Update. Defy's contracted company delivered faulty parts and now has to go through the whole ordering process again. Worth mentioning that nowhere in this process was Defy or Hirch's forthcoming with feedback or an update. I will never buy any of theor products again.
KJ
Kallie J's update12 Dec 2022, 11:48
Reviewer Update
Update. Defy's contracted company delivered faulty parts and now has to go through the whole ordering process again. Worth mentioning that nowhere in this process was Defy or Hirch's forthcoming with feedback or an update. I will never buy any of theor products again.
KJ
Kallie J's updateReviewer Update
14 Dec 2022, 16:07I have just been advised by Hirch's that the job has been closed. The contractor states that you are unable to supply the parts because you are doing stock take. I will now formally proceed with litigation against Hirch's and Defy. I am done with you
KJ
Kallie J's update14 Dec 2022, 16:07
Reviewer Update
I have just been advised by Hirch's that the job has been closed. The contractor states that you are unable to supply the parts because you are doing stock take. I will now formally proceed with litigation against Hirch's and Defy. I am done with you
KJ
Kallie J's updateReviewer Update
14 Dec 2022, 16:08FYI. For the amount of times I had to phone you, the least you can do is phone me back instead of this pathetic apology message. You have done nothing to resolve this situation and therefore I will make the lawyers do the talking.
KJ
Kallie J's update14 Dec 2022, 16:08
Reviewer Update
FYI. For the amount of times I had to phone you, the least you can do is phone me back instead of this pathetic apology message. You have done nothing to resolve this situation and therefore I will make the lawyers do the talking.
Defy Appliances's replyOfficial
14 Dec 2022, 16:16Good Day, Kallie.
We mentioned above in the previous message that we require the receipt to process an exchange for a new unit to resolve the issue.
Please kindly send the proof of purchase through to our WhatsApp line and we will process the exchange.
Warm Regards,
We mentioned above in the previous message that we require the receipt to process an exchange for a new unit to resolve the issue.
Please kindly send the proof of purchase through to our WhatsApp line and we will process the exchange.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply14 Dec 2022, 16:16
Official
Good Day, Kallie.
We mentioned above in the previous message that we require the receipt to process an exchange for a new unit to resolve the issue.
Please kindly send the proof of purchase through to our WhatsApp line and we will process the exchange.
Warm Regards,
We mentioned above in the previous message that we require the receipt to process an exchange for a new unit to resolve the issue.
Please kindly send the proof of purchase through to our WhatsApp line and we will process the exchange.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd