GAME AND DEFY

Good day I am reaching out regarding an ongoing issue with my Defy washing machine, which I purchased from Game Polokwane. The machine is still under warranty and requires repairs.

I have been in contact with Mokgadi and Lesiba from Game Polokwane, who arranged a call-out with Defy. Since then, I have been communicating with Chris and Tryphinah from Defy. Unfortunately, it has been over three months, and the issue has not yet been resolved despite my continuous follow-ups.

Each time I contact Tryphinah, I am informed that a quotation will be sent or that Chris is unavailable. Unfortunately, this has been repeated several times without any progress.

The washing machine is still quite new, and I am disappointed by the delay in addressing this issue. I kindly request your urgent assistance in resolving this matter as soon as possible. And she said the matter has been cancelled on their side .now she's no longer answering my calls