FRUSTRATED WITH THE NON-SERVICE RECEIVED.

I'm not happy with the service I received from Defy. I bought a stove (glass hob) last year September. We were cooking not sure what happened the stove just busted and cracked. We went to the shop where we bought it, to inform them of the damage. They did their part and called Defy where they have send someone to assess the damage. The explanation was that they can see that the damage is from inside the stove and the bust started from there which is not a fault from out side and there was no way to see it . Now the problem is that we have to pay for the damage that was not our fault in the first place. I called the Defy head office, and the response I got was that the damage is not covered by the warranty and they COULD have sympathize with me if the damage happened within three months but they will ONLY help if I'm willing to pay.