Frustrated and 43 days without a washing machine.

Frustrated with Defy. What an absolute waste in supporting this brand. Washing machine does not drain water when doing a cycle. Problem was 1st logged on the 28 Sep with ref ***. job card said awaiting parts for several weeks after chasing up with the technician. Technician said wrong parts were been delivered every time. Cant say I believe this.

DEFY HQ Called me on the 27 Oct and logged with 2nd ref *** to exchange the washing machine after a complaining of bad service. Called yet again on 6th Nov and still no answer on exchange of washing machine. The operator said she will check on stock availability and will call me back. She never did call back. Well its the 10 Nov and surprise, surprise still no exchange.

43 days without a washing machine is unheard of. what is the blockage?

Can someone please escalate to top management as I'm really frustrated. I feel that an exchange is not due but rather to be compensated for my trouble as I do not want to support a brand that has the worst customer service.

Please mark this as urgent. I await your response.