Fridge's are faulty and poor customer service

I would give this less than 1 star if possible. We purchased a Defy double door fridge from Game in May 2019. We reported that the fridge was not getting cold and a technician was sent on 24 December 2020. We had a gas leak and this was repaired and regassed. The technician updated us that this may not be where the leak is coming from and if we experience this again they will need to take the fridge in and check the internal components. We logged another call on 27 January 2021 after which a technician came out on 29 January to take photos of our receipt and fridge. On the afternoon of 29 January I again phoned Defy and requested this to be urgently addressed as our freezer is defrosting. I was told this was escalated to the manager Eddy and he will assist. On Monday 1 February 2021 I again had to phone to be told it has been escalated again to Eddy and he will phone me. It is now Wednesday 3 February 2021 and we are still trying to reach eddy or get feedback. In the interim I have thrown away 1000 of rands of foods due it going off. Completely unacceptable service from what we thought was a well know brand. I will never purchase Defy again.