Fridge that is always malfunctioning

I DO NOT RECOMMEND TO ANYONE TO BUY A DEFY FRIDGE.

In November 2017 I bought a side by side defy fridge and it started giving problems within 6months of purchase. Fruits and vegetables were losing their freshness and other shelves not freezing nor cooling. I then logged a call, technician was sent in, tried to fix but got it right after the 3rd time. I requested them for an exchange or refund, but they couldn't. Even at the retailer where I purchased the fridge when I went to lodge a complaint, they told me DEFY fridges are problematic and a lot of customers reported almost the same issues.

On the 12th of April 2024 I logged a call again, other shelves not cooling nor freezing and with a noisy sound. Technician was sent in and claimed that PC board and motor are faulty. Got replaced and I had to pay for them including call out fees because it was now out of Warranty. Few days down the line the problem started again and reported it on the 29th of April 2024. Another technician came and said it's a compressor that is faulty, got replaced.

Now again this year the 14th of April 2025, noisy sound. Even making things worse technician only came after 9days whereas their turnaround time is 72hours if my memory serves me well. Their communication was very poor, they don't update a customer on the progress. When the technician got to my place, after checking the fridge he told me the compressor that was changed last year in April need to be replaced again.

I was really unhappy regarding the compressor, and he told me he'll convey my dissatisfaction when he gets to the office. They promised that they'll replace it for free, it's more than 3weeks now, every time when I enquire, they say technician will come the next day. Till today I'm still stuck with that fridge.

PLEASE IF YOU NEED PEACE OF MIND DON'T BUY A DEFY REFRIGERATOR. YOU'LL SPEND ALL YOUR MONEY ON REPAIRS AND CALLOUT FEES, MOREOVER THEIR AFTER-SALE SERVICE IS TERRIBLE