JJ
Jenny J
1 reviews | Active since Jul 2023
09 Jul 2023, 15:14
Fridge freezer problem review
I bought defy fridge freezer cash, 3 months it stopped working in summer. I informed Russel store where I bought it, very hot days. Defy never came to fix it, 4 weeks on I bought a new fridge and demanded a full refund which I got. Very very bad service, one can do without a washing machine but not a fridge at anytime.
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Defy Appliances's replyOfficial
10 Jul 2023, 15:17Good Day, Jenny.
Thank you for bringing your experience with our Defy fridge freezer to our attention. We apologize for the inconvenience and frustration you experienced due to the malfunctioning of the appliance.
We understand the importance of a functioning fridge freezer, especially during hot summer days, and we sincerely apologize for the delay in addressing the issue and providing a solution. This is not the level of service we strive to provide, and we apologize for falling short of your expectations.
We are glad to hear that you were able to obtain a full refund for the fridge freezer. However, we regret that we were unable to repair the appliance and provide a satisfactory solution in a timely manner.
Your feedback is valuable to us, and we will use it to improve our processes and prevent similar situations from occurring in the future. We apologize for any inconvenience caused, and we appreciate your understanding.
If you have any further questions or concerns, please do not hesitate to reach out to us. We appreciate your feedback and the opportunity to make things right.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
#DefySA #ArtofLiving
Thank you for bringing your experience with our Defy fridge freezer to our attention. We apologize for the inconvenience and frustration you experienced due to the malfunctioning of the appliance.
We understand the importance of a functioning fridge freezer, especially during hot summer days, and we sincerely apologize for the delay in addressing the issue and providing a solution. This is not the level of service we strive to provide, and we apologize for falling short of your expectations.
We are glad to hear that you were able to obtain a full refund for the fridge freezer. However, we regret that we were unable to repair the appliance and provide a satisfactory solution in a timely manner.
Your feedback is valuable to us, and we will use it to improve our processes and prevent similar situations from occurring in the future. We apologize for any inconvenience caused, and we appreciate your understanding.
If you have any further questions or concerns, please do not hesitate to reach out to us. We appreciate your feedback and the opportunity to make things right.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
#DefySA #ArtofLiving
Defy Appliances's reply10 Jul 2023, 15:17
Official
Good Day, Jenny.
Thank you for bringing your experience with our Defy fridge freezer to our attention. We apologize for the inconvenience and frustration you experienced due to the malfunctioning of the appliance.
We understand the importance of a functioning fridge freezer, especially during hot summer days, and we sincerely apologize for the delay in addressing the issue and providing a solution. This is not the level of service we strive to provide, and we apologize for falling short of your expectations.
We are glad to hear that you were able to obtain a full refund for the fridge freezer. However, we regret that we were unable to repair the appliance and provide a satisfactory solution in a timely manner.
Your feedback is valuable to us, and we will use it to improve our processes and prevent similar situations from occurring in the future. We apologize for any inconvenience caused, and we appreciate your understanding.
If you have any further questions or concerns, please do not hesitate to reach out to us. We appreciate your feedback and the opportunity to make things right.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
#DefySA #ArtofLiving
Thank you for bringing your experience with our Defy fridge freezer to our attention. We apologize for the inconvenience and frustration you experienced due to the malfunctioning of the appliance.
We understand the importance of a functioning fridge freezer, especially during hot summer days, and we sincerely apologize for the delay in addressing the issue and providing a solution. This is not the level of service we strive to provide, and we apologize for falling short of your expectations.
We are glad to hear that you were able to obtain a full refund for the fridge freezer. However, we regret that we were unable to repair the appliance and provide a satisfactory solution in a timely manner.
Your feedback is valuable to us, and we will use it to improve our processes and prevent similar situations from occurring in the future. We apologize for any inconvenience caused, and we appreciate your understanding.
If you have any further questions or concerns, please do not hesitate to reach out to us. We appreciate your feedback and the opportunity to make things right.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
#DefySA #ArtofLiving