Fridge damaged by the Defy technician

Just adding my dissatisfaction to the over 1000 complaints that have gone unanswered by DEFY. It took over 5 months to fix our fridge door. This included 5 visits, 6 service calls, and three calls to the supervisor in Midrand to get the door fixed which had been damaged by the service technician in the first place when replacing the thermostat.