Faulty washing machine. Under warranty. Still not fixed several months later. No response from DEFY and out of pocket for my purchase. AVOID!

Purchased a front-loading washing machine from Takealot in October 2023. Around April this year, it stopped working with the cycle not finishing and water being left in the machine, leaving us to hand drain.

As it is still well within warranty, we are unable to return this to Takealot and had to get fixed by Defy. We are still waiting for this to happen, several months, phone calls, emails, and texts later! We've had 2 different technicians out, both installing new parts, and still no fix - and neither of them know what's wrong or how to fix it! I have SO many calls and complaints with Defy for someone to now come and collect the machine to take away and fix, or give me a refund, but I never hear anything back. Or, it's empty promises that someone will come out and they never do. I have had to buy a new machine as it was costing me more money getting clothes washed at a launderette and in phone calls!!

I just now want my money back and have complained to the consumer council for their terrible customer service. They don't care. Be very wary buying from DEFY - I will never buy a product from them ever again.