Faulty washing machine

I bought a Defy washing machine on line from Game on 6/10/2018, order number ********** 56 and thanks to Hellopeter I received it 12 days later. From the start the machine gave problems and I notify Defy accordingly on their website. A technician was assigned to the problem, job number 988782, and he arrived on 26/10/2018 at my home. He diagnosed the machine as faulty and request another machine, as I was supposed to get a fully functional machine. I heard nothing from Defy and inquire (2/11/2018) on their website what is going on. The response was that Defy will contact me soon and that is that. No Response and no working washing machine and without R3229,00. I am a pensioner and cannot afford to loose that kind of money