Faulty Hob & Lack of Support from Hirsch’s and Defy

Dear Defy and Hirsch’s Somerset West,

I purchased a Defy DHD417 77cm Gemini TC Hob on 05 July 2025 from Hirsch’s Somerset West (invoice ***9).

On 15 October 2025, I reported issues with the hob via the Hirsch’s WhatsApp line. A Defy technician came to assess the hob on 29 October 2025 (Job No. ***3) and advised that parts need to be replaced.

Since that visit, I have received no further feedback or updates from Defy. I find this completely unacceptable. This appliance is less than three months old, and I do not accept a repair on a new unit. I expect a replacement under warranty.

Your after-sales service is shockingly poor, and Hirsch’s has been of no assistance in helping to resolve this matter.

I am extremely disappointed and would caution others not to buy Defy products or purchase from Hirsch’s based on this experience.

I expect a response and resolution within 3 business days.