CS
Colleen S
1 reviews | Active since Dec 2022
12 Feb 2024, 06:48
FAULTY FRIDGE - NO SERVICE!
I purchased a new Defy fridge in December. It was faulty from the beginning..within a week of the purchase. They sent out a technician on 2 occassions and the guy said that he would request a replacement as this one could not be fixed. It has been 3 months and the fridge is still standing at my house. They have not contacted me to arrange for pick up. When I contact them they dont have answers for me. I had no other option but to buy a new fridge. How much longer do I have to wait for them to resolve this???? I want a refund and they must come and take their fridge back.!!!!!
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Replies (10)0
Replies (10)
Defy Appliances's replyOfficial
12 Feb 2024, 11:17Good day Colleen, We apologise for the inconvenience you have experienced. The case has been escalated for feedback.
The team will be in touch for resolution.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
The team will be in touch for resolution.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
Defy Appliances's reply12 Feb 2024, 11:17
Official
Good day Colleen, We apologise for the inconvenience you have experienced. The case has been escalated for feedback.
The team will be in touch for resolution.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
The team will be in touch for resolution.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
CS
Colleen S's updateReviewer Update
14 Feb 2024, 17:58No one has contacted us!!! Please sort this out before Friday! Terrible service for such a well known brand. Very disappointed
CS
Colleen S's update14 Feb 2024, 17:58
Reviewer Update
No one has contacted us!!! Please sort this out before Friday! Terrible service for such a well known brand. Very disappointed
CS
Colleen S's updateReviewer Update
16 Feb 2024, 08:38Still no arrangements ..no call!
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Colleen S's update16 Feb 2024, 08:38
Reviewer Update
Still no arrangements ..no call!
Defy Appliances's replyOfficial
19 Feb 2024, 13:51Good day Colleen,
We apologise for the inconvenience caused.
The team had reached out last week to the store to resolve as we do not have stock. The team has contacted the store again for follow up on our initial request for resolution.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
We apologise for the inconvenience caused.
The team had reached out last week to the store to resolve as we do not have stock. The team has contacted the store again for follow up on our initial request for resolution.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
Defy Appliances's reply19 Feb 2024, 13:51
Official
Good day Colleen,
We apologise for the inconvenience caused.
The team had reached out last week to the store to resolve as we do not have stock. The team has contacted the store again for follow up on our initial request for resolution.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
We apologise for the inconvenience caused.
The team had reached out last week to the store to resolve as we do not have stock. The team has contacted the store again for follow up on our initial request for resolution.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
CS
Colleen S's updateReviewer Update
19 Feb 2024, 16:05I dont want a new fridge. i ALREADY BOUGHT A NEW ONE BECAUSE I CAN'T GO 3 MONTHS WITHOUT ONE!!!!
COME AND COLLECT THE FRIDGE AND REFUND ME.
COME AND COLLECT THE FRIDGE AND REFUND ME.
CS
Colleen S's update19 Feb 2024, 16:05
Reviewer Update
I dont want a new fridge. i ALREADY BOUGHT A NEW ONE BECAUSE I CAN'T GO 3 MONTHS WITHOUT ONE!!!!
COME AND COLLECT THE FRIDGE AND REFUND ME.
COME AND COLLECT THE FRIDGE AND REFUND ME.
Defy Appliances's replyOfficial
20 Feb 2024, 08:54Good day,
The team confirmed that you were contacted for an update and your request to be contacted in the morning so you can arrange to be home was received.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
The team confirmed that you were contacted for an update and your request to be contacted in the morning so you can arrange to be home was received.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
Defy Appliances's reply20 Feb 2024, 08:54
Official
Good day,
The team confirmed that you were contacted for an update and your request to be contacted in the morning so you can arrange to be home was received.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
The team confirmed that you were contacted for an update and your request to be contacted in the morning so you can arrange to be home was received.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
CS
Colleen S's updateReviewer Update
23 Feb 2024, 06:00We were contacted to arrange delivery of another fridge yesterday I DONT WANT A NEW FRIDGE. send someone to collect the defective one and refund my money. I already bought a new fridge 2 months ago. If you sorted this out when we reporred it, then I wouldn't had to buy another one.
CS
Colleen S's update23 Feb 2024, 06:00
Reviewer Update
We were contacted to arrange delivery of another fridge yesterday I DONT WANT A NEW FRIDGE. send someone to collect the defective one and refund my money. I already bought a new fridge 2 months ago. If you sorted this out when we reporred it, then I wouldn't had to buy another one.
Defy Appliances's replyOfficial
23 Feb 2024, 11:16Good day Colleen,
You seem to have not communicated this when you were contacted. The team has been notified.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
You seem to have not communicated this when you were contacted. The team has been notified.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
Defy Appliances's reply23 Feb 2024, 11:16
Official
Good day Colleen,
You seem to have not communicated this when you were contacted. The team has been notified.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
You seem to have not communicated this when you were contacted. The team has been notified.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
CS
Colleen S's updateReviewer Update
23 Feb 2024, 17:31Matter resolved.
CS
Colleen S's update23 Feb 2024, 17:31
Reviewer Update
Matter resolved.
Defy Appliances's replyOfficial
26 Feb 2024, 08:01Good day,
Thank you Colleen.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
Thank you Colleen.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
Defy Appliances's reply26 Feb 2024, 08:01
Official
Good day,
Thank you Colleen.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
Thank you Colleen.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd