Faulty Fridge - no response from Defy

I bought a Defy fridge from Game and have been having issues with it. When I contacted Game they said I need to contact Defy directly. I did so via their website. Logged what I thought was a ticket but never heard back from either Game or Defy.

My warranty expires next month, I will use this and my initial conversations with Game to prove it has taken me several months to get any type of service or response.