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Tanya L

1 reviews | Active since Jun 2012

06 Jul 2022, 11:24

FAULTY FRIDGE

I received a brand new Double door fridge f740 sxs with water disp, yesterday that I bought from Makro. Sadly its faulty. It doesnt get cold at all. Warm air. To get a replacement is a mission and I am not getting any joy. I am really dissapointed that a brand new fridge does not work. This is such an inconvenience and not something you can put in the car and switch at the store.

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Replies (5)
Defy Appliances
Defy Appliances's reply06 Jul 2022, 14:33
Official
Good Day, Tanya.
Please accept our sincerest apologies for the inconvenience.

Please rest assured that our service team received your query and details.
 
We will revert as soon as possible. 

We wish you a lovely day ahead. 

Warm Regards, 

Customer Care Team
Defy Appliances (Pty) Ltd 

TL
Tanya L's update06 Jul 2022, 15:07
Reviewer Update
Good day, thanks for your reply but I want a new fridge. I don't want a technician working on a new fridge. I haven't used it, I got it yesterday. Thank you
Defy Appliances
Defy Appliances's reply06 Jul 2022, 15:27
Official
Hi, Tanya.
Please note we have forwarded the above to our team for their attention.

Warm Regards, 

Customer Care Team
Defy Appliances (Pty) Ltd 
TL
Tanya L's update13 Jul 2022, 13:13
Reviewer Update
We have received a new fridge today. Thank you.
Defy Appliances
Defy Appliances's reply13 Jul 2022, 13:50
Official
Good Day, Tanya.
Thank you for the feedback, and we're glad we could assist.

Please kindly browse the manual for more info on the unit, and to view the warranty certificate on the last page of the manual.

We look forward to many more memorable moments as a part of your home :)

Have a great day further.

Best Regards,

Customer Care Team
Defy Appliances (Pty) Ltd 
www.defy.co.za
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