ZM
Zinhle M
1 reviews | Active since Dec 2021
11 Jan 2025, 16:17
Faulty Fridge
I am writing to express my disappointment with the service I received from Fair Price Online and Defy regarding my recent fridge purchase.
Order Details:
- Purchase Date: 24th October - Delivery Date: 27th October
The fridge stopped working on 12th December. I promptly sent an email to report the issue, and a technician visited on 14th December. Unfortunately, we were informed that a part was required, and we have been waiting for its arrival ever since. Fair price keeps telling me they waiting for Defy to resolve this As a result, our fridge was unusable throughout December, causing significant food spoilage. Despite the passage of time, the issue remains unresolved, rendering the appliance useless in our kitchen.
I hope you will look into this matter urgently and provide a suitable resolution.
Helpful (0)
Replies (7)0
Replies (7)
Defy Appliances's replyOfficial
15 Jan 2025, 10:56Good day Zinhle,
We apologise for the inconvenience caused.
The part has been released and a job was allocated for fitting.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
We apologise for the inconvenience caused.
The part has been released and a job was allocated for fitting.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
Defy Appliances's reply15 Jan 2025, 10:56
Official
Good day Zinhle,
We apologise for the inconvenience caused.
The part has been released and a job was allocated for fitting.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
We apologise for the inconvenience caused.
The part has been released and a job was allocated for fitting.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
ZM
Zinhle M's updateReviewer Update
16 Jan 2025, 07:55I am furious and frustrated because I don't know what to do. Buying this fridge was one of the worst decisions I've made. Although I thought it would help me, it hasn't. Instead, it's brought me frustration and anger.
The fridge still isn't fixed. The technician called me on Monday saying he was in the area, but then claimed he forgot the part and would come the next day, Tuesday, at 10 am. When he didn't show up, I called him around 3 pm. He arrived at 4 pm, but by then, there was no electricity, so he couldn't fix the fridge. He promised to come back on Wednesday, but he didn't show up or even call me.
I don't want this fridge anymore; it's causing me too much pain and hurt. Can I get a refund so I can buy a proper fridge that won't have issues just a month after purchase?
The fridge still isn't fixed. The technician called me on Monday saying he was in the area, but then claimed he forgot the part and would come the next day, Tuesday, at 10 am. When he didn't show up, I called him around 3 pm. He arrived at 4 pm, but by then, there was no electricity, so he couldn't fix the fridge. He promised to come back on Wednesday, but he didn't show up or even call me.
I don't want this fridge anymore; it's causing me too much pain and hurt. Can I get a refund so I can buy a proper fridge that won't have issues just a month after purchase?
ZM
Zinhle M's update16 Jan 2025, 07:55
Reviewer Update
I am furious and frustrated because I don't know what to do. Buying this fridge was one of the worst decisions I've made. Although I thought it would help me, it hasn't. Instead, it's brought me frustration and anger.
The fridge still isn't fixed. The technician called me on Monday saying he was in the area, but then claimed he forgot the part and would come the next day, Tuesday, at 10 am. When he didn't show up, I called him around 3 pm. He arrived at 4 pm, but by then, there was no electricity, so he couldn't fix the fridge. He promised to come back on Wednesday, but he didn't show up or even call me.
I don't want this fridge anymore; it's causing me too much pain and hurt. Can I get a refund so I can buy a proper fridge that won't have issues just a month after purchase?
The fridge still isn't fixed. The technician called me on Monday saying he was in the area, but then claimed he forgot the part and would come the next day, Tuesday, at 10 am. When he didn't show up, I called him around 3 pm. He arrived at 4 pm, but by then, there was no electricity, so he couldn't fix the fridge. He promised to come back on Wednesday, but he didn't show up or even call me.
I don't want this fridge anymore; it's causing me too much pain and hurt. Can I get a refund so I can buy a proper fridge that won't have issues just a month after purchase?
Defy Appliances's replyOfficial
16 Jan 2025, 09:15Good day Zinhle,
The issue has been escalated to the service team for feedback and resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
The issue has been escalated to the service team for feedback and resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply16 Jan 2025, 09:15
Official
Good day Zinhle,
The issue has been escalated to the service team for feedback and resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
The issue has been escalated to the service team for feedback and resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
ZM
Zinhle M's updateReviewer Update
19 Jan 2025, 15:34I am extremely disappointed and frustrated with the service I've received. On Thursday, the technicians installed the replacement part, and the fridge worked only until Friday. By Saturday, it stopped working again.
I have been patient, but this ongoing issue is unacceptable. The meat we purchased on Thursday has now spoiled.
I am requesting a full refund, as I would like to purchase a reliable fridge from a different brand that can meet my needs. I would appreciate it if you could expedite this process.
I have been patient, but this ongoing issue is unacceptable. The meat we purchased on Thursday has now spoiled.
I am requesting a full refund, as I would like to purchase a reliable fridge from a different brand that can meet my needs. I would appreciate it if you could expedite this process.
ZM
Zinhle M's update19 Jan 2025, 15:34
Reviewer Update
I am extremely disappointed and frustrated with the service I've received. On Thursday, the technicians installed the replacement part, and the fridge worked only until Friday. By Saturday, it stopped working again.
I have been patient, but this ongoing issue is unacceptable. The meat we purchased on Thursday has now spoiled.
I am requesting a full refund, as I would like to purchase a reliable fridge from a different brand that can meet my needs. I would appreciate it if you could expedite this process.
I have been patient, but this ongoing issue is unacceptable. The meat we purchased on Thursday has now spoiled.
I am requesting a full refund, as I would like to purchase a reliable fridge from a different brand that can meet my needs. I would appreciate it if you could expedite this process.
Defy Appliances's replyOfficial
20 Jan 2025, 08:26Good day Zinhle,
The issue has been escalated to the service team for feedback and resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
The issue has been escalated to the service team for feedback and resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply20 Jan 2025, 08:26
Official
Good day Zinhle,
The issue has been escalated to the service team for feedback and resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
The issue has been escalated to the service team for feedback and resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
ZM
Zinhle M's updateReviewer Update
30 Jan 2025, 12:25Till to this day
I haven’t heard from Defy, We’ve sent the Proof of payment on the 20th, it’s almost 10 days, I haven’t heard anything
What must I do honestly
I haven’t heard from Defy, We’ve sent the Proof of payment on the 20th, it’s almost 10 days, I haven’t heard anything
What must I do honestly
ZM
Zinhle M's update30 Jan 2025, 12:25
Reviewer Update
Till to this day
I haven’t heard from Defy, We’ve sent the Proof of payment on the 20th, it’s almost 10 days, I haven’t heard anything
What must I do honestly
I haven’t heard from Defy, We’ve sent the Proof of payment on the 20th, it’s almost 10 days, I haven’t heard anything
What must I do honestly
Defy Appliances's replyOfficial
03 Feb 2025, 00:56Good day Zinhle,
The issue has been escalated to the service team for feedback and resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
The issue has been escalated to the service team for feedback and resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply03 Feb 2025, 00:56
Official
Good day Zinhle,
The issue has been escalated to the service team for feedback and resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
The issue has been escalated to the service team for feedback and resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd