CM
Christopher M

1 reviews | Active since Apr 2017

20 Aug 2020, 10:02

Faulty Fridge

I bought a fridge at Game Tygervalley store on 01/11/2017 so it is still within the 5 year warranty period, to this date the fridge have been repaired four times, went to Game yesterday and they logged a new call for the 5th time to be repaired. As per CPA if an item has been booked for repairs a 3rd time it needs to either be refunded or replaced. I have lost so much during this time of repairing and have not bothered to ask for a claim back. If you buy a good brand it should not break so many times within the first three years of warranty. I have added the previous 4 job numbers in the reference number section and below. 1) 919495 2) *** 3) *** 4) *** I want a new fridge please from Defy.

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Replies (1)
Defy Appliances
Defy Appliances's reply20 Aug 2020, 15:09
Official
Hi Christopher, 

Thank you for getting in touch and explaining the issue you have been experiencing with your product. We've escalated this to a Regional Manager who will be in touch soon. 

Kind regards, 
Defy Marketing