CM
Christopher M
1 reviews | Active since Apr 2017
20 Aug 2020, 10:02
Faulty Fridge
I bought a fridge at Game Tygervalley store on 01/11/2017 so it is still within the 5 year warranty period, to this date the fridge have been repaired four times, went to Game yesterday and they logged a new call for the 5th time to be repaired. As per CPA if an item has been booked for repairs a 3rd time it needs to either be refunded or replaced. I have lost so much during this time of repairing and have not bothered to ask for a claim back. If you buy a good brand it should not break so many times within the first three years of warranty. I have added the previous 4 job numbers in the reference number section and below. 1) 919495 2) *** 3) *** 4) *** I want a new fridge please from Defy.
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Replies (1)Defy Appliances's replyOfficial
20 Aug 2020, 15:09Hi Christopher,
Thank you for getting in touch and explaining the issue you have been experiencing with your product. We've escalated this to a Regional Manager who will be in touch soon.
Kind regards,
Defy Marketing
Thank you for getting in touch and explaining the issue you have been experiencing with your product. We've escalated this to a Regional Manager who will be in touch soon.
Kind regards,
Defy Marketing
Defy Appliances's reply20 Aug 2020, 15:09
Official
Hi Christopher,
Thank you for getting in touch and explaining the issue you have been experiencing with your product. We've escalated this to a Regional Manager who will be in touch soon.
Kind regards,
Defy Marketing
Thank you for getting in touch and explaining the issue you have been experiencing with your product. We've escalated this to a Regional Manager who will be in touch soon.
Kind regards,
Defy Marketing
