SJVV
Sybil Jansen Van Vuuren

1 reviews | Active since May 2016

20 Apr 2026, 09:07

Faulty devy tumble dryer

I bought a Devy tumble dryer on 2024/07/28 and it's got an extended guarantee from Hirsch Silverlakes Pretoria. It broke down within a few months and the belt had to be replaced. A few months later broke down again the bearing had to be replaced. It's been making a terrible noise since. Last week it broke down again. The same technician came again opened it at said it's the belt again but he doesn't have parts. I believe this unit is a dud. No effort is being made to replace the whole unit. I'm a single mom with a disabled son. I took my whole savings to buy it. I need a solution ASAP. It's raining and I can't do our washing

0
Replies (2)
Defy Appliances
Defy Appliances's reply21 Apr 2026, 09:04
Official
Good day Sybil Jansen Van Vuuren, 

We apologise for the inconvenience. 
The service team will be in touch. 
 
 Warm regards,
 Defy Customer Care 
SJVV
Sybil Jansen Van Vuuren's update22 Apr 2026, 09:33
Reviewer Update
No person from Devy have even tried getting in touch with me. Probably avoid having to replace the unit with a new one. Never buying any appliances from Devy again