MC
Mathambose C
1 reviews | Active since Mar 2026
25 Mar 2026, 16:35
Faulty defy fridge from game
I bought a fridge on the 17 march on the 18th of march the fridge wasn’t working loud noise and not cooling been trying to follow up from game. The technician came today and he agrees they is a faulty with the fridge. Guys l was an exchange before this week ends. Very poor service I’m so disappointed. Bought groceries for my new fridge but everything went off obviously cause my fridge came broken. Close to a week now, so you guys better bring a new fridge or refund me my money
Helpful (0)
Replies (7)0
Replies (7)
Defy Appliances's replyOfficial
26 Mar 2026, 08:11Good day Mathambose
We apologise for the inconvenience.
The service team will be in touch.
Warm regards,
Defy Customer Care
We apologise for the inconvenience.
The service team will be in touch.
Warm regards,
Defy Customer Care
Defy Appliances's reply26 Mar 2026, 08:11
Official
Good day Mathambose
We apologise for the inconvenience.
The service team will be in touch.
Warm regards,
Defy Customer Care
We apologise for the inconvenience.
The service team will be in touch.
Warm regards,
Defy Customer Care
MC
Mathambose C's updateReviewer Update
26 Mar 2026, 09:38I have been told the same thing all week. I just want my fridge guys it’s been a week now with no fridge do you get my frustration? The way you delivered the product so quick should be the same way you should help your customers when they is an issue. So kindly assist me before this week end cause l can’t do another week without a fridge. I bought that fridge cash not on credit so please
MC
Mathambose C's update26 Mar 2026, 09:38
Reviewer Update
I have been told the same thing all week. I just want my fridge guys it’s been a week now with no fridge do you get my frustration? The way you delivered the product so quick should be the same way you should help your customers when they is an issue. So kindly assist me before this week end cause l can’t do another week without a fridge. I bought that fridge cash not on credit so please
Defy Appliances's replyOfficial
26 Mar 2026, 12:35The team has been notified to contact for assistance and resolution. Kindly stay available for contact or we will advise upon receiving feedback. We appreciate your patience and understanding in this matter.
Warm regards,Defy Customer Care
Warm regards,Defy Customer Care
Defy Appliances's reply26 Mar 2026, 12:35
Official
The team has been notified to contact for assistance and resolution. Kindly stay available for contact or we will advise upon receiving feedback. We appreciate your patience and understanding in this matter.
Warm regards,Defy Customer Care
Warm regards,Defy Customer Care
MC
Mathambose C's updateReviewer Update
30 Mar 2026, 06:51It’s been 2 weeks now, and l haven’t received my fridge yet? What is this defy with your poor service? You guys not value your customers at all. I want my fridge or give me my money, I’m sure if l get from other brands they will value their customers
MC
Mathambose C's update30 Mar 2026, 06:51
Reviewer Update
It’s been 2 weeks now, and l haven’t received my fridge yet? What is this defy with your poor service? You guys not value your customers at all. I want my fridge or give me my money, I’m sure if l get from other brands they will value their customers
MC
Mathambose C's updateReviewer Update
30 Mar 2026, 11:13If you don’t have stock. Give me a different fridge or refund me my money as soon as possible, so l can be able to get a fridge else where is this is honestly unfair. Imagine 2 weeks With no fridge, kindly collect your fridge, my house can’t accommodate a broken fridge.
MC
Mathambose C's update30 Mar 2026, 11:13
Reviewer Update
If you don’t have stock. Give me a different fridge or refund me my money as soon as possible, so l can be able to get a fridge else where is this is honestly unfair. Imagine 2 weeks With no fridge, kindly collect your fridge, my house can’t accommodate a broken fridge.
MC
Mathambose C's updateReviewer Update
30 Mar 2026, 18:29No one hasn’t contacted me yet. I want a refund please, kindly collect your faulty fridge and refund me my money ASAP please. I need to buy a fridge as soon as possible
MC
Mathambose C's update30 Mar 2026, 18:29
Reviewer Update
No one hasn’t contacted me yet. I want a refund please, kindly collect your faulty fridge and refund me my money ASAP please. I need to buy a fridge as soon as possible
MC
Mathambose C's updateReviewer Update
03 Apr 2026, 18:00Oh it will be delivered on the 02/04? Huh? What’s the date today? I haven’t received my fridge yet? Do you guys understand how frustrating this is? When am l getting my fridge. I honestly can’t be going back and fourth with you guys right now. I’m still counting it’s close to a month now. Literally been fighting about this from the 17th of Month and today is the 3rd of April, do you guys understand how frustrating this is? I want my fridge.
MC
Mathambose C's update03 Apr 2026, 18:00
Reviewer Update
Oh it will be delivered on the 02/04? Huh? What’s the date today? I haven’t received my fridge yet? Do you guys understand how frustrating this is? When am l getting my fridge. I honestly can’t be going back and fourth with you guys right now. I’m still counting it’s close to a month now. Literally been fighting about this from the 17th of Month and today is the 3rd of April, do you guys understand how frustrating this is? I want my fridge.