1 reviews | Active since Jan 2023
Faulty appliances NO More sick and tired!!!
POOR POOR POOR SERVICE AND APPLIANCE WISE. Unfortunately I only use to buy Defy APPLIANCES for the very reason I grew up with Defy because I use to be Almost the best quality and long lasting!!! I'm frustrated and Angry but mostly very unhappy and disappointed in Defy products!!! I bought a fridge that was faulty did not keep my food at the cold temperature like it was supposed to, waited 3 weeks for them to replace it with a brand new one. I then bought a Defy washing machine, they said it was top of the range I won't be disappointed, well a week after I received it it stops in cycles halfway and shows errors in the last 4 months I had 5 errors not being able to do washing but we send out a maintenance man who needs videos for evidence. Still can't resolve the issue. I want a new washing machine Because I paid for a NEW WASHING MACHINE!!! ok so I also bought a freezer about 3 months after I started using it the top part started to shock me every time I touched it and no my hands were not wet and yes I wore shoes my husband thought I was kidding until he got a piece of that electrical power shock. So then my NEW Fridge started acting up, boy did the maintenance guy tell me no mam No evidence so it must be water flow you are hearing😡😡😤🤬. Unfortunately I have a Defy stove and microwave aswell. Because I learned you can't go wrong and it will last a convenient time. Never will I Ever support Defy again! Just want to make excuses and try to fix faulty appliances! I thought the customer is always right.. boy is this a slap in customer faces who support Defy!!!
We sincerely apologise for the above experiences.
We want to confirm that we have received your query and all the relevant details that you have provided.
Our team will review the matter and we will get back to you as soon as possible.
Please don’t hesitate to reach out to us for any further updates.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
We sincerely apologise for the above experiences.
We want to confirm that we have received your query and all the relevant details that you have provided.
Our team will review the matter and we will get back to you as soon as possible.
Please don’t hesitate to reach out to us for any further updates.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
