Faulty appliances and no service

<p>I have purchased a defy double oven from a registered wholesaler.</p> <p>They delivered the oven at my house, was installed that same day by a registered electrical contractor. </p> <p>Moments later after installation I have switched the oven on. Moments later the glue that holds the glass doors to the door frame, melted and the glas came loos, hanging on one ***** to the frame. I carefully removed the glass (without breaking it), took pictures of the melted glue and send it to the supplier. Defy send 2x technicians on 21/02/2017, they gave me a jobcard and said they will replace it wihtin 3 working days. I haven't heard a word since. I phoned the Pretoria branch and they advised me that there is no warranty claim because the warranty doesn't cover the frame.</p> <p>Highly dissapointed and frustrated with the poor service from a major company.</p> <p>Hope to hear from Defy soon after this post (and the one on FB to follow).</p>