1 reviews | Active since Nov 2017
Fault Stove since day 1
I have laid complains many times that the front plate is burning through all the wood and on all occasions the technicians came out to my house. But no solution to the problem! Technician told me that its the wood changed wood 4 times!!! Bought a heat resistant rubber no use! Wasted so much money to have been told by tech that he escalated my complain to Manager on Friday......today Thursday until now no feedback! Received a sms that my services requested have been completed? Called the call centre and they told me that manager has to get back to me.....by why taking your own time. I paid cash for it and it serve no purpose for the reason I BOUGHT IT! And I should rate the services.......this is my rating....Bull****. I don't deserve any rating as I have received no services from Defy since I made use of that top!
Hello Esmeralda,
Thank you for taking the time to post this review. We understand your frustration and would like to have your issue resolved as soon as possible. We'd also like to apologise for the inconvenience you have experienced thus far.
A member of our Team will be in touch via email or a telephone call soon.
Kind regards,
Defy Brand Team
Hello Esmeralda,
Thank you for taking the time to post this review. We understand your frustration and would like to have your issue resolved as soon as possible. We'd also like to apologise for the inconvenience you have experienced thus far.
A member of our Team will be in touch via email or a telephone call soon.
Kind regards,
Defy Brand Team