Failure to comply with your own guarantee terms and conditions (game stores and defy)

I purchased a deft stove from GAME in December 2022. Late January 2023 the stove oven light stopped working, the oven rubber seal started to break and tear, the warmer drawer wheel popped out. In February 2023, I sent an email to game customer care, they sent out a technician a week later who came , wrote down the faults and what spares to bring to repair, then never pitched again. After a month I contacted GAME CENTURION MALL, they then sent contacted DEFY who sent out a technician to do an assessment of the appliance, since then they never pitched to conduct the repairs. This is appauling service from both GAME CENTURION MALL and DEFY. Defy technician contact number ***. Contact person at GAME Centurion mall : +*** C: +*** MauriceD***ame.co.za