fa

Worst service ever, Defy would take the cup on that bought a washing machine Nov 22 at House and Home Menlyn. in December the machine started leaking water underneath ,and it stopped working .Logged the complain at house n home were they were not willing to assist they telling me all defy products have 1 year guarantee ,and fortunately i had a book and it says 2yrs and the embarrassing moment is that they had the same machine on he floor and it had a book inside and also the book said 2yrs ,both parties denied what is in their own book ,which shows so much level of incompetence

final they log a complain and the technician came checked the machine and underneath the machine they damaged pipes and the motor was gone due to being fault the ones that are leaking and he was suppose to come back with the parts now its more than 2 weeks no communication, no feedback customer service manager (Ishmael) does not respond emails now its a full month without a washing machine can this be resolved as soon as possible

The service from Defy is so pathetic for such a big brand .