1 reviews | Active since Jun 2021
EXTREMELY UNHAPPY
DEFY SERVICE IS PATHETIC THE TURN AROUND TIME IS HORRIBLE I AM STILL WAITING 7 DAYS SINCE MY COMPLAINT WAS LODGED
I am a very unhappy client with Defy services I’ve been calling Defy call centre for the past 7 days to get assistance instead they keep capturing notepads and no one is calling me I bought a fridge from macro on the 22nd May which was delivered on the 24th May that fridge worked for 2 days only I notified Defy and they send a technician who took 2 days to attend to my request I bought groceries for 4K which is now all expired and I’m still not attended to I buy food on a daily because I have no storage place I bought the fridge for a purpose and now m stranded with more expenses guys that fridge is 12k I refuse to let my money down the drain please someone attend to my situation I need a full refund or a new fridge I will not settle for a second hand fridge please DEFY ATTEND TO MY SITUATION PLEASE OR REFUND ME THE 13k I paid for that fridge
My name is Setlhage and I will be helping with your query going forward.
Firstly, I would like to apologise for the experience you had and promise to do my best for your query to be resolved. Please note that I have passed your message on to the service team, I will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
My name is Setlhage and I will be helping with your query going forward.
Firstly, I would like to apologise for the experience you had and promise to do my best for your query to be resolved. Please note that I have passed your message on to the service team, I will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team