Extremely unhappy customer

I bought a Defy DAW398 washing machine from Takealot on the 15th of August. Waited to open the machine and start using it yesterday when we moved into our new house. The machine does not want to spin. It can fill water and drain but the drum doesn’t spin. I’ve removed the lock bolts. Made sure there is no child lock on. Made sure the machine is on even ground. Made sure the load is balanced, you name it. The machine just doesn’t spin. I’ve tried to contact the service team on the contact centre number, email and online and no one has come back to me. It’s extremely disappointing. I bought 3 new Defy appliances, a double door fridge, dishwasher and the washing machine in question but after the terrible service experienced I will never buy Defy again. Can someone just phone me so I can the machine replaced. I didn’t spend this much money for something that doesn’t want to work. Extremely unhappy customer