Extremely Poor Defy after-sales service

We bought a Defy Combi Fridge from Hirschs Centurion in October 2020. Less than a month after that we noticed both doors were not aligned therefore they were not closing properly and the top door was making a loud creeking noise when closing.

We contacted Hirschs and a Defy technician was sent over but only changed the seals which did not fix the misaligned doors.

Both the fridge and freezer compartments leave gaps from the cold air escapes defeating the whole purpose of refrigeration and wastes power in the process.

In total five visits from Defy technicians have not rectified this structural issue which clearly cannot be fixed with changing seals.

One of the technicians recommended a replacement but was not taken seriously.

Defy needs to address this as we are very unhappy with their aftersales service.