Extremely Poor After Sales Service (None at all!)

The Defy Service Centre in Cape Town leaves a lot to be desired. I am regretting my decision to go with Defy. I bought a washing machine which leaks a mix of water and detergent from the detergent tray through Makro Cape Gate. The Defy technician who is supposed to come and fix or assess the washing machine does not come, yet we will have agreed a specific date and time. In addition he does not communicate to reschedule, I have to follow up when he misses the appointment. This has happened 3 times so far. On one of these occasions I had to leave work early to ensure I met the agreed time, but he never came. If this is the after sales experience of Defy...I strongly advise anyone against buying a Defy appliance.