Extremely frustrated and disappointed!!

Dear Defy. Its me again. In your last private response you mentioned I would be contacted to communicate the way forward. Your technician confirmed the appliance will need to be replaced....why is it taking so long. I have called your offices in Montague gardens Cape Town noone answers...its very difficult to communicate with you. Please just call me or if I am not available (because I work and not always able to answer calls), use emails to communicate. My reference for the job *** (per Defy service centre). This is very pathetic after sales service