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Gift

1 reviews | Active since Jan 2024

13 Apr 2026, 10:27

Extremely Disappointed with Defy Customer Service

On 2 April 2026, I contacted Defy customer care regarding my fridge that had stopped chilling and freezing. The representative assured me that a technician would visit within 2–3 working days, and I agreed to the appointment.

Because this was just before the Easter long weekend (3–6 April), I purchased a Defy chest freezer to get through the holiday period, expecting the technician to arrive between 7 and 8 April. Unfortunately, no one ever contacted me, and to this day I have received no communication from Defy or the technician.

Had I not bought the chest freezer, I would have been left without refrigeration entirely. This lack of follow‑up and accountability is unacceptable in today’s world. I am extremely disappointed in Defy’s customer service and reliability, and I hope the company takes steps to improve its support processes so that other customers do not face the same frustration

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Replies (7)
Defy Appliances
Defy Appliances's reply13 Apr 2026, 10:37
Official
Good day Gift,We apologise for the inconvenience you have experienced and the lack of prompt action to address the problem. This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction. The service team will be in touch. 
 
Warm Regards,Defy Customer Care 

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Gift's update13 Apr 2026, 10:55
Reviewer Update
Thank you
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Gift's update13 Apr 2026, 12:46
Reviewer Update
***, the consultant must captured my number wrong
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Gift's update13 Apr 2026, 12:47
Reviewer Update
The number they called belongs to my wife
Defy Appliances
Defy Appliances's reply13 Apr 2026, 12:50
Official
Noted and Thank you Gift.

We will share this one as an alternate.
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Gift's update13 Apr 2026, 12:53
Reviewer Update
I have alerted her to pick up
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Gift's update17 Apr 2026, 11:47
Reviewer Update
Dear Defy Customer Service Team,I am writing to formally raise a complaint regarding a service issue with my refrigerator. On Tuesday, following a review, a technician visited my home to inspect the fridge. He assured me that the unit would be running perfectly within six hours. However, several days have passed, and the fridge is still not functioning correctly. The chiller remains warm, and while the freezer is slightly chilled, it does not produce ice.I have attempted to contact the technician directly, but my calls have gone unanswered. Additionally, the technical support line has not been reachable, leaving me without any assistance.This situation has caused significant inconvenience, and I urgently request that Defy take immediate action to resolve the issue. Please arrange for a qualified technician to revisit and repair the fridge properly, or provide a clear resolution plan.I expect a prompt response to this matter.