Extremely Disappointed – Ongoing Issues for 4 Years with No Resolution

I moved into my home in 2021 and was provided with a Defy SteamCure 2-in-1 Washer/Dryer. From day one, the machine had issues, the LCD screen was faulty, and Defy had to replace the motherboard. Unfortunately, that was just the beginning of years of ongoing problems.

Since then, Defy has been out to repair this machine twice a year, every year. Despite repeated visits and "quick fixes," the machine consistently breaks down again within a few months. Both myself and my estate manager have repeatedly advised Defy that this machine is clearly defective and should have been replaced from the beginning.

Now, four years later, Defy is asking me to pay for repairs even though the history of ongoing issues clearly shows this machine was never functioning properly in the first place. It is absolutely not normal for any appliance to need servicing this frequently.

If the machine had been replaced in 2021, I wouldn’t be writing this review. Instead, I’ve been stuck in an endless loop of breakdowns and temporary fixes, with no accountability from Defy. A washing machine should be reliable, and this experience has been anything but.

I recommend anyone considering this model or relying on Defy support to think twice.