Extremely Disappointed – Faulty Freezer and Poor After-Sales Service

We purchased a brand new Defy freezer in December, and from day one, it has never worked properly. After weeks of frustration, we finally managed to get someone out to inspect it. The contractor was here for only a few minutes, turned the dial off, told us to turn it back on the next day, and promised to return if the issue persisted.

It’s now been over two weeks with no follow-up after I've contacted them, no communication, and still a freezer that doesn’t work. We’ve already had to throw away meat and are continuing to lose food. To make things worse, water is pooling at the bottom of the unit, clearly showing something is very wrong.

At this point, we are not interested in endless callouts and temporary fixes. We just want the faulty appliance replaced. This has been a very disappointing experience from a brand we expected better from.