Explosive Oven / Disgraceful Service

I run a maintenance business for a reputable agency in Pretoria East and I am now on the verge of loosing my BEST client and main source of income due to the horrifying after service support and the hazardous/dangerous conditions when trying to use a brand newly installed oven of theirs, purchased at Builders Warehouse Woodlands (Who are unfortunately in this instance also not responding rightfully to this situation, your review is next)

After the 2nd use the globe blew and on the third use the oven inner safety glass panel exploded and shattered glass all over the kitchen and living area.

Their eventual response after escalating the incident: 1. It will take 3 days for a technician to asses the oven - This is ridiculous I have to leave a clients house as is for so long as insurance that they wont shift the blame???? 2. The glass panel is not under warranty so not their problem - Don't worry, it was just an explosion, I'm sure no one is in serious danger - ***!!! 3. They eventually came out only to tell me what I already knew, that they don't know what caused this to happen, and found no faults with the installation we had done.

I managed to get them to replace the glass at least after pleading to have it replaced with a new one.

Now the oven gets so hot my Client had to switch it off on the isolator after the first use when replacing the glass.

It is now 55 days and counting from when it was installed and my end user still hasn't been able to use the oven successfully once. I have now been waiting 3 weeks for Defy to just send a technician on the second incident.

I cant do work on an oven that is under warranty I cant replace the oven with a new one, Defy wont remunerate me for the additional work and purchases if they haven't inspected it themselves My client won't pay to have a new oven installed, why would they? I have now replaced the oven with a new Whirlpool at my own risk and cost. So my hands are tied behind my back!

I am now sitting with a client fearing for their safety and health, they have a 3year old girl, what if that child was seriously injured with either of the 2 incidences? Who is then liable for that, never mind my and my company reputation and the stakeholders and agents and owner involved.

Defy, when peoples lives, health and well being is in harms way because of the condition of your products, no amount of money or sorry will ever rectify or justify what you are now going to be held accountable for should someone get seriously injured. I am now forced to take serious legal action which neither of us want.

I would rather lose my company than feel liable for the injury or loss of another human being/s.

You disgust me at this point and I hope you see this review and make the necessary changes as I see I am not the only person sitting with exactly the same issue.

I, in essence, see Defy now as a ********* threat to society, you are a appliance supplier for goodness sake, you should be ashamed.

I urge any respectable Defy employee to seriously reconsider working for such a company, that has no respect or regard for their clients nor the end users of their products and services.

Hello Peter - Do you maybe have a minus star rating by any chance - Please insert here!!!