Empty promises - DEFY

Honestly have never had such terrible service with so many empty promises from a company. We logged a ticket with Defy 2months ago as our ceramic stove cracked, as well as not all of the plates being connected properly originally. In the past 2 months, we have not received any feedback or updates from Defy. As we only have 1 working plate we keep on following up with Defy, and “we’ll let you know by the end of today”, “I’m adding you in the mail”, or “we’ll send someone by the end of today” is just some of the empty promises we’ve received. We’ve also been given a new number & contact to call if we do not get any update... we did this, but the person then put me through to the national Defy call centre. Honestly ridiculous. I will never recommend Defy to anyone.