****ed off customer

I called defy on wed 23rd June to complain about my stove fault and spoke to an idiot who is so slow. he asked me to confirm my address and name i did ... I asked him questions which he failed to give good answer and he was so slow in the key board like he is learning to type... finally after 9.5 minutes i get a reference and he said i be contacted after 48 hours I phoned the call centre today and was told my complaint was assigned to an agent. about 15:10 my daughter in law phoned me and asked if I complained about my stove I said yes but 2 guys went to her and asked about the stove she said no and they left. they got my address on the invoice and my cell no. now I must call again I'm a pensioner and airtime is expensive to make calls & hang for 10 minutes the person taking my details is flipping dom idiot how can a stove be delivered to 1 address & be repaired at another address to be honest this is not the 1st time defy f...ed up sorry about the French coz I am ****ed I got the 2 calls recorded. please defy employ people on merit not any TOM **** OR TRACY where do they get my daughter in laws phone no. & address