Dreadful Service

Having recently acquired a host of DEFY products, noticed that DEFY really lacks any sort of professionalism when it comes to service. Firstly, the operator for head office service department (chatted to Liesel) is so uninterested and unenthusiastic that it amazes one that she is the \voice\" of DEFY when customers call. She completely lacks phone etiquette and professionalism. Completely bored, blunt tones and disregard in having any humility. She is in dire need of training. <br> Secondly, having logged a service request (Ref number 532 172) for a defective fridge, I was assured that an agent would come out today. Having waited till 13:00, no call or message was received. Only once calling DEFY again was I notified that no one was at home and that a DEFY service agent tried calling and left a voicemail? I do not understand why incompetence must be accompanied by dishonesty. Please note that no call or voicemail was left on the number provided. In addition, a member of my family was available the entire day. Please resolve your surmounting incompetence as I am already regretting purchasing DEFY products. "