Dreadful after sales service one again.

The service and repair teams including the call centre staff require updated training.

1. Washing machine fixed earlier this year after two months and three separate part replacement, and thanks to Hello Peter for stepping in or it might have taken even longer.

2. Dishwasher issues. A rather long story, but in short it turns out the dishwasher was faulty since purchase. Interestingly, when it was under warranty they insisted that it was just the filters that needed cleaning. This after a few phone calls and requests via the call-centre. A recent request for help at a all-out fee of R425 resulted in yet another incorrect diagnosis. The next diagnosis resulting in the machine required to go to the workshop for possible replacement of one or two parts. Labour and spares (and possible return travel) for client cost, but no-one can quite tell how much.

I don't want anything to do with Defy anymore. I do however think that management should be made aware of the problems within their company.

Regards Liza