AH
ANDRE H
1 reviews | Active since Dec 2024
04 Dec 2024, 21:53
DOUBLE DOOR FRIDGE WHICH WAS NOT GETTING COLD
PHONED DEFY ON 17 SEPTEMBER 2024 TO COME AND REPAIR MY DEFY DOUBLE DOOR FRIDGE WHICH WAS NOT GETTING COLD. THEY HAVE BEEN HERE SEVERAL TIMES TO REPAIR AND THE PROBLEM IS JUST GETTING WORSE.
THEY MAKE APPOINTMENTS AND DON'T EVEN ARRIVE OR LET YOU KNOW THEY ARE NOT COMING. THIS HAS HAPPENED MULTIPLE TIMES. IT WAS SAID TO ME THAT IF THEY REPAIR THIS TYPE OF FRIDGE IT WILL MAKE A NOISE , WHICH DOES NOT MAKE SENSE AT ALL. THEY HAVE REGASSED THE FRIDGE SEVERAL TIMES AND IS MAKING A NOISE WHEN SWITHING ON AND DURING THE TIME IT'S ON. NEEDLES TO SAY THE FRIDGE TO DATE IS STILL NOT WORKING PROPERLY AND SOMETHING SERIOUS IS WRONG.
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Replies (3)0
Replies (3)
Defy Appliances's replyOfficial
05 Dec 2024, 08:46Good day Andre,
We apologise for this experience.
The issue has been escalated to the service team for feedback and resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
We apologise for this experience.
The issue has been escalated to the service team for feedback and resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply05 Dec 2024, 08:46
Official
Good day Andre,
We apologise for this experience.
The issue has been escalated to the service team for feedback and resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
We apologise for this experience.
The issue has been escalated to the service team for feedback and resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
AH
ANDRE H's updateReviewer Update
09 Dec 2024, 21:19FOLLOWING MY REVIEW AND DEFY'S RESPONSE THE FOLLOWING OCCURRED : RECEIVED A CALL FROM DEFY ON 6 DECEMBER 2024 FOR THEM TO MAKE AN APPOINTMENT FOR MONDAY THE 9TH, WHICH I AGREED TO. NEEDLESS TO SAY THEY DID NOT ARRIVE AT ALL OR ANY CALL TO RESCHEDULE. SO I WONDER WHAT THE NEXT RESPONSE WILL SAY.
AH
ANDRE H's update09 Dec 2024, 21:19
Reviewer Update
FOLLOWING MY REVIEW AND DEFY'S RESPONSE THE FOLLOWING OCCURRED : RECEIVED A CALL FROM DEFY ON 6 DECEMBER 2024 FOR THEM TO MAKE AN APPOINTMENT FOR MONDAY THE 9TH, WHICH I AGREED TO. NEEDLESS TO SAY THEY DID NOT ARRIVE AT ALL OR ANY CALL TO RESCHEDULE. SO I WONDER WHAT THE NEXT RESPONSE WILL SAY.
Defy Appliances's replyOfficial
10 Dec 2024, 08:54Good day Andre,
We apologise for the inconvenience.
The technician will be calling out today.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
We apologise for the inconvenience.
The technician will be calling out today.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply10 Dec 2024, 08:54
Official
Good day Andre,
We apologise for the inconvenience.
The technician will be calling out today.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
We apologise for the inconvenience.
The technician will be calling out today.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd