1 reviews | Active since Mar 2026
Don't set yourself up for disappointment with Defy Customer Service
After being a customer and proud owner of Defy products for 32 years, I am utterly disappointed by the level of customer service that I have received since 16 January 2026. The Defy dac700 Fridge Freezer was the last Defy product that was bought by myself.
Just to let you know, apparently the status of Job number 165***x9 has been resolved on 26/01/2026 according to an sms I received. Meanwhile I still have the faulty fridge, no replacement as promised, no answer on my email requesting guidance and information if a replacement is available, if the line is discontinued, no response from Defy's side. I was still loyal through all the lack of satisfactory service, even when Makro Cape Gate said I am welcome to choose something else from the floor or my money back. I wanted my dac700 fridge, but unfortunately Defy doesn't care about me as a customer, I did buy the product already, they are done with me, I must sort it out with Makro.
Don't expect miracles like someone going the extra mile or take 2 minutes out of their busy schedule to call to update you.
Don't expect calls from them, the customer must phone over and over again for updates. Everything gets escalated but don't expect to get a call, be prepared to call over and over again.
Utterly disappointed.
Warm Regards,
Warm Regards,
I would appreciate it if this can be resolved, as I expected from the start.
Thank you.
Jeanne
I would appreciate it if this can be resolved, as I expected from the start.
Thank you.
Jeanne
I guess I will have to switch off the fridge again tomorrow. The ice is blocking the "vents" again on the inner back wall. I have ice on the inside of the fridge again. The fan isn't working at the moment, probably because the whole inner wall is again packed and blocked with ice. Definitely not the money worth that we have paid for it. That for a no frost fridge freezer.
Guess the time came to finally accept that Defy is not going to live up to the promise of the warranty. We will have to go and find something else. I'm done with escalations that amounts to nothing, promises that amounts to nothing,
You can try your best to get assistance and to try and hold a company to their word, but if they don't honor that, I guess it's the consumers loss. For the first time I have learned a warranty is meaningless. Like they say, you never too old to learn.
I guess I will have to switch off the fridge again tomorrow. The ice is blocking the "vents" again on the inner back wall. I have ice on the inside of the fridge again. The fan isn't working at the moment, probably because the whole inner wall is again packed and blocked with ice. Definitely not the money worth that we have paid for it. That for a no frost fridge freezer.
Guess the time came to finally accept that Defy is not going to live up to the promise of the warranty. We will have to go and find something else. I'm done with escalations that amounts to nothing, promises that amounts to nothing,
You can try your best to get assistance and to try and hold a company to their word, but if they don't honor that, I guess it's the consumers loss. For the first time I have learned a warranty is meaningless. Like they say, you never too old to learn.