1 reviews | Active since Aug 2017

26 Nov 2017, 20:56

Don't rely on Defy

I just purchased a Defy frost free fridge about 2 weeks ago. Within 3 days had 2 swop it because it was consistently beeping. Fridge no 2 arrives then there are noticeable dents on the inside top of the fridge. Obviously I'm not going to keep it because the fridge in the shop doesn't have those dents. We swop the fridge again. Fridge no 3 my oh my it was making a big noise first i tried to ignore thought it will settle after a few days. Then on the 4th morning i wake up to find everything frozen in the fridge compartment yet this been a frost free fridge. From my milk to my food to even mayonnaise frozen. I went to the shop and asked for a full refund. I got it. Will never purchase another Defy appliance again because they are definetly NOT RELIABLE!!!! Worst experience ever.

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Replies (2)
Defy Appliances
Defy Appliances's reply26 Nov 2017, 21:36
Official

Hello Samiksha,

Thank you for taking the time to provide us with this feedback. We would like to apologise for the negative experience you have encountered with our brand. We pride ourselves on our heritage of over 110 years in the appliance industry, and as such, we would like to get in touch with you to obtain more details about your experience.

A member of the Defy brand team will be in touch as soon as possible.

Kind regards,

Defy Brand Team

's update27 Nov 2017, 05:56
Reviewer Update
Sure no problem you can contact me anytime