kV
khuphukile V
1 reviews | Active since Oct 2015
10 Jan 2026, 13:59
Don't make a mistake like me and buy a defy washing machine
Never buying a defy product again...I bought a front loader washing machine and it has been nothing but trouble,it's a washer and dryer but has stopped drying a long time ago,it left the clothes damp. It would make such a loud noise when spinning,then it started to leak, now it does not even switch on and they say due to an infestation,the warranty is voided... before buying the defy machine,I had a Samsung and had it for over 15 years with no problems while this one is not even 3years old. I'm so disappointed
Helpful (0)
Replies (1)0
Replies (1)
Defy Appliances's replyOfficial
12 Jan 2026, 12:05Good day, Khu****ile
We apologise for the inconvenience you have experienced and the lack of prompt
action to address the problem.
This is not the level of service we aim to provide, and we are committed to rectifying the
situation to your satisfaction.
The service team will be in touch.
Warm Regards,
Defy Customer Care
We apologise for the inconvenience you have experienced and the lack of prompt
action to address the problem.
This is not the level of service we aim to provide, and we are committed to rectifying the
situation to your satisfaction.
The service team will be in touch.
Warm Regards,
Defy Customer Care
Defy Appliances's reply12 Jan 2026, 12:05
Official
Good day, Khu****ile
We apologise for the inconvenience you have experienced and the lack of prompt
action to address the problem.
This is not the level of service we aim to provide, and we are committed to rectifying the
situation to your satisfaction.
The service team will be in touch.
Warm Regards,
Defy Customer Care
We apologise for the inconvenience you have experienced and the lack of prompt
action to address the problem.
This is not the level of service we aim to provide, and we are committed to rectifying the
situation to your satisfaction.
The service team will be in touch.
Warm Regards,
Defy Customer Care