Don't ever by Defy

On 05 June I log a call with ref **********. On 12 June I follow up and they say they waiting for parts. On 19 June they say parts have arrived. On 27 June the call is closed. They waiting for parts again and now have new call with ref **********. On 03 July 2023 they say parts arrived but don’t know when it will be fixed.

Its one month.Its not fixed. Different stores. Calls closed. What is happening? This is a frustrating after sales service from Defy when my washing machine is under warranty. Because its under warranty Defy is just dragging their feet and don’t care? Its just pathetic the service.

On 03 July 2023 I wrote a review on Hellopeter. On 04 July Defy responded on Hellopeter that they will escalate the issue and resolve it. I have zero since than again and have been calling daily and just told, sorry no parts. Whats then use of the warranty than? Defy needs to replace my machine than and nobody can help.